Terms of Service

1. Who We Are

Handled ("Service," "we," "us," "our") is an AI-on-retainer service operated by Gabriel Rymberg and Guy Rymberg, doing business as The AI Masters ("Operators"). Our website is located at handled.team.

By subscribing to or using the Service, you ("Client," "you," "your") agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Service Description

Handled provides AI-assisted professional deliverables on a subscription basis. Clients submit requests in plain language and receive completed work. The Service covers five categories:

Summarize — condensed summaries of documents, calls, and materials
Draft — first drafts of documents, communications, and content
Build — working tools, dashboards, automations, and systems (Premium only)
Research — comprehensive research briefs with data and analysis
Process — batch processing of data, documents, or repetitive tasks

All interaction occurs asynchronously through our platform. There are no meetings, phone calls, or real-time consultations included in any subscription tier.

3. Subscription Tiers and Billing

3.1 Tiers

Free Trial: One complimentary first piece of work. Within 5 business days, we send your work back — actual work, not just a reply. Any ask is accepted; if the work requires more than one delivery, the free first delivery is a complete piece of work on its own (e.g. scoping brief, recommendation, first version). Must be used within 7 days of sign-up. No credit card required.
Standard ($1,500/month): Unlimited requests, one at a time. All categories of work (summaries, drafts, research, tools, data). Your work back in 5 business days per delivery. We keep refining until you approve.
Professional ($2,750/month): Unlimited requests, one at a time. All categories of work. Your work back in 3 business days per delivery. We keep refining until you approve.
Premium ($5,000/month): Unlimited requests, one at a time. All categories of work. Your work back in 2 business days per delivery. We keep refining until you approve. Plus 2 × 1-hour live Zoom sessions per month for strategy, training, or Q&A (hours do not roll over to the next billing period).
Live Hours Add-On: Available to all active subscribers at $500/hour. Billed separately. Use for strategy, training, Q&A, or any live collaboration need.

3.2 7-Day Money-Back Guarantee

New subscribers may request a full refund within 7 days of their first paid subscription if not satisfied, for any reason. See our Refund Policy for details.

3.3 Billing

Payment processing is handled by Stripe, Inc. ("Stripe"), our payment processor. Stripe processes all credit card and payment transactions on our behalf. By purchasing a subscription, you also agree to Stripe's Services Agreement. All invoices are issued by The AI Masters. We handle tax compliance in accordance with applicable law.

Subscriptions renew automatically each billing cycle. You will be charged at the beginning of each billing period.

3.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you retain access until that date. No prorated refunds are issued for partial billing periods. See our Refund Policy for details.

4. How Requests Work

One at a time: You may have one active request at any time. Submit a new request after your current one is completed or closed.
Revisions are free: If a deliverable isn't right, we revise it at no additional charge. A revision refines the same request; a fundamentally different ask is a new request.
Delivery: We aim to deliver within the SLA for your tier. Delivery times are measured in business days (Monday–Friday, excluding public holidays).
Your data must be ready: We do not provide IT support. Data you provide must be in a usable format — we will not troubleshoot access, permissions, or software issues on your end.

5. Use of Artificial Intelligence

IMPORTANT — PLEASE READ CAREFULLY

Handled uses artificial intelligence ("AI") extensively in producing deliverables. AI systems, including large language models and automated tools, are integral to our workflow. While we apply human review and professional judgment, you acknowledge and agree to the following:

AI-generated outputs may contain errors, inaccuracies, omissions, or biased content.
Deliverables are provided for informational and productivity purposes only and do not constitute professional, legal, financial, medical, tax, or any other regulated advice.
You are solely responsible for reviewing, verifying, and approving all deliverables before relying on them or sharing them with third parties.
We make no representation or warranty that AI-generated content is original, unique, free from third-party intellectual property claims, or suitable for any specific purpose.
AI technology evolves rapidly. The tools, models, and methods we use may change without notice.

6. Intellectual Property

6.1 Your Data

You retain all rights to the data, documents, and materials you provide to us. By submitting them, you grant us a limited license to use them solely for the purpose of fulfilling your requests.

6.2 Deliverables

Upon payment, you receive a non-exclusive, perpetual license to use the deliverables for any lawful purpose. We retain the right to use anonymized methods, techniques, and general know-how developed during delivery for our other work.

6.3 AI-Generated Content

The intellectual property status of AI-generated content is evolving under applicable law. We do not guarantee that deliverables qualify for copyright protection in any jurisdiction. We do not warrant that deliverables are free from similarities to other AI-generated or existing works.

7. Limitation of Liability

Limitation of Liability

To the maximum extent permitted by applicable law:

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
In no event shall the Operators, their agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, reputational harm, or loss of goodwill, arising out of or in connection with the Service, regardless of the theory of liability.
Our total aggregate liability to you for all claims arising out of or relating to the Service shall not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
You acknowledge that this limitation of liability is a fundamental element of the agreement between you and the Operators, and the Service would not be provided without it.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Operators from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Service or reliance on any deliverable without independent verification
Data, materials, or information you provide to us
Your violation of these Terms or any applicable law
Any third-party claim resulting from your use of deliverables

9. Acceptable Use

You agree not to use the Service to:

Submit requests involving illegal activity or content
Provide data that you do not have the right to share with us
Attempt to reverse-engineer our processes, tools, or AI systems
Abuse the "one at a time" model by fragmenting a single project into artificial micro-requests to circumvent fair use
Resell deliverables as an AI or professional service

We reserve the right to suspend or terminate your account for violation of these terms.

10. Confidentiality

We treat all client data as confidential. We will not share your data with third parties except as necessary to deliver the Service (e.g., processing through AI providers — see our Privacy Policy). We do not use your data to train AI models. We may use anonymized, non-identifiable patterns from deliveries to improve our service and create marketing materials (e.g., case studies), but never in a way that identifies you or your business.

11. Dispute Resolution

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration under the rules of the Israeli Institute of Commercial Arbitration, conducted in English. The seat of arbitration shall be Tel Aviv, Israel. Each party bears its own costs.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the courts of Tel Aviv, Israel, for any matter not subject to arbitration.

13. Modifications

We may update these Terms from time to time. Material changes will be communicated via email to active subscribers at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance. If you disagree with any changes, you may cancel your subscription before the changes take effect.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

15. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Operators regarding the Service.

16. Contact

Questions about these Terms? Reach us at contact@handled.team.

Gabriel Rymberg & Guy Rymberg
The AI Masters
Tel Aviv, Israel